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Manufactures Defect:

Empress Home works diligently to ensure the highest manufacturing and design standards. We inspect all products suspect of a defect and will replace merchandise that is determined to be compromised due to manufactures defect. Please contact us if you suspect defective merchandise. We cannot accept, as a manufactures defect, any product that was not properly cared for as per the label instructions or merchandise that is stained, odiferous, torn, old or otherwise worn-out due to normal use.

Return Shipping cost:

Return shipping charges are refunded due to a manufacturing defect or an Empress Home fulfillment error only. If we make a fulfillment error we will credit you for return shipping and ship free the replacement merchandise. Please see Terms and Conditions for additional policy info.

Return Instructions:

If by chance you need to return your purchase, please refer to the following instructions:

  • You have up to 30 days to return merchandise.
  • Please inform us about your return, including a reason, by contacting us via email or phone, see contact us page. Please include order ID when contacting us.
  • Include the packing slip or a copy of any email correspondence regarding your return.
  • Use the original shipping box or an appropriate box for shipment.
  • Use a carrier with tracking. You are responsible for the item until delivery is confirmed via the carrier.
  • Send to:

Empress Silk

220 Little Falls Road, Suite 2&3

Cedar Grove, NJ 07009

  • Upon inspection to ensure your return is in resale condition we will credit your account promptly, it is usually 1 – 2 business days to process once we have received the return goods.